Transafe SoapAnswers for easier care
Product, ingredient, order, and care guidance in one calm place.
What makes your soaps suitable for daily use?+
We focus on balanced lather, easy rinsing, and a comfortable after-feel so products fit naturally into repeat routines.
Are the bars for hands or body?+
Each product page states its intended use. Many bars can be used in more than one routine, while hand and body formulas emphasize different textures.
Where can I find the full ingredient list?+
Every product page includes an ingredient list. Packaging should always be treated as the most current source.
Do you offer fragrance-free options?+
Yes. Still Oat Comfort Bar is fragrance-free, while several other products use low-intensity scent profiles.
Which soap should I choose for sensitive skin?+
Begin with a fragrance-free or low-scent bar, use lukewarm water, and patch test when trying any new product.
Can soap treat a skin condition?+
Our products are cosmetic cleansers, not treatments. Ask a qualified clinician about persistent irritation or a diagnosed condition.
Is an online order immediately accepted?+
Checkout prepares an order request. Our team confirms availability, delivery details, and any payment step directly with you.
Can I change an order request?+
Contact us promptly with your name and requested items. We will confirm what can be adjusted before acceptance.
Where do you ship?+
Domestic delivery options depend on destination and order size. We confirm available methods before accepting an order.
How long does delivery take?+
Most confirmed domestic orders are prepared within 2–4 business days; carrier transit times vary by location.
Can unopened soap be returned?+
Contact us within 14 days of delivery. Unopened, unused items may be reviewed for return depending on condition and order details.
What if an item arrives damaged?+
Email photos of the package and item within 5 days of delivery so we can review a suitable resolution.
Can I include a gift note?+
Add your message in Delivery Notes at checkout and we will confirm the available presentation options.
Do gift sets show prices?+
Gift presentation normally excludes a printed price, while your confirmation retains the full order details.
How should I store a soap bar?+
Let the bar drain and dry between uses. A slotted dish helps it stay firm and last longer.
Does natural color variation matter?+
Small variations in tone and surface can occur in soap and do not usually affect normal use.
What does glycerin do?+
Glycerin is a humectant used to help support a comfortable skin feel in rinse-off formulas.
How strong are the scents?+
Our profiles are designed to feel present during use and quiet afterward. Individual scent perception varies.
Still wondering?
Our care team can help you choose a product or understand an order request.
Contact us